Service Desk Specialist

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $50k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Cybersecurity Advisors Network (CyAN)

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2015

💼 Consulting

🔒 Cybersecurity

🤝 Non-profit

Consulting • Cybersecurity • Non-profit

Cybersecurity Advisors Network (CyAN) is a multidisciplinary and international trust network of professionals dedicated to enhancing cybersecurity. It is a not-for-profit association headquartered in France, composed of highly experienced and vetted experts in the field. CyAN facilitates collaboration, knowledge sharing, and professional development among its members to promote best practices and improve global cybersecurity standards.

📋 Description

• Field incoming help requests from end users via telephone, email through the ticketing system, and chat • Prioritize and work tickets, escalating to the appropriate client or internal team as needed • Respond to network and server alerts following documented processes • Document end-user identification information and issue details • Record, track, and document the Service Desk problem-solving process through final resolution • Record time spent on troubleshooting, research, and remediation for accurate client-contract labor reporting • Apply diagnostic utilities to aid troubleshooting • Create and maintain current documentation of client systems and environments • Provide basic network support for client systems • Test fixes to ensure issues are resolved • Evaluate documented resolutions and analyze trends to prevent future problems • Utilize advanced troubleshooting knowledge to resolve client computer and account-related issues • Fill one of two shifts: 7:30 am–4:00 pm CST or 9:30 am–6:00 pm CST

🎯 Requirements

• Degree in computer science and/or equivalent work experience • Microsoft Support or other relevant industry-standard certifications preferred • Significant experience with desktop operating systems in a domain environment, including Microsoft Windows (required) • Experience with Apple MacOS preferred • Experience managing/troubleshooting Windows Server environments • Experience managing and troubleshooting Active Directory, domain file sharing and permissions, and basic Group Policy • Experience managing/troubleshooting Office 365 accounts • Basic troubleshooting experience for routers, switches, firewalls, and other networking appliances and devices • Working knowledge of diagnostic utilities • Ability to research a wide range of computing issues • Ability to present ideas in user-friendly language • Exceptional written and oral communication skills • Exceptional interpersonal, documentation, analytical, problem-solving, prioritization, and customer service skills • Ability to absorb and retain information quickly • Highly self-motivated and directed • Keen attention to detail • Ability to effectively prioritize and execute tasks in a high-pressure environment • Experience working in a team-oriented, collaborative environment

🏖️ Benefits

• Opportunities for growth and learning • Healthy work-life balance • 8 paid vacation days and PTO • Employer-paid health and dental insurance for CA employees • Great opportunities for career advancement • 401k with employer matching • Paid time off to train for continuing education • Disability and life insurance • Employee and family events and activities

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