Service Dispatch Coordinator

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $45k - $65k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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CyberSheath

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

🎖️ Defense

🔒 Cybersecurity

💰 Private Equity Round on 2021-12

Consulting • Defense • Cybersecurity

CyberSheath is a cybersecurity company that specializes in helping clients achieve compliance with the Department of Defense's Cybersecurity Maturity Model Certification (CMMC) and related NIST standards. With a long-standing track record, they assess, implement, and manage security measures to ensure their customers meet rigorous cybersecurity requirements. CyberSheath offers tailored managed services and innovative solutions, including their Federal Enclave, to facilitate rapid compliance for defense contractors.

📋 Description

• Coordinate the schedules of remote and field technical resources • Create and assign service requests received through phone, email, or other means • Escalate support tickets involving computer desktop and network troubleshooting • Organize technician schedules for efficiency and productivity • Keep customers informed about incident progress, impending changes, and agreed outages • Serve as the client point of contact for all types of service requests • Monitor open service tickets and escalate requests as necessary to meet customer SLAs • Report IT Support resource utilization and successful completion of service requests • Ensure prompt entry of time and expenses • Support end-users with same-call resolution activities such as password resets when applicable • Perform additional duties as assigned

🎯 Requirements

• Excellent customer service skills, including telephone skills, communication, active listening, and customer care • Prior experience in a Managed Services environment • Knowledge of support tools, techniques, and how technology is used to provide IT services • Ability to appropriately match technical resources to technical issues • Positive attitude and self-motivation; ability to work in a fast-moving environment • Ability to work in a team and communicate effectively • Typing skills for quick and accurate service request entry • 1–3 years of customer service experience

🏖️ Benefits

• Fully remote work environment • Work hours Monday - Friday 8:00 AM - 5:00 PM Pacific (11:00 AM - 8:00 PM Eastern)