Enterprise Services Engineer

Job not on LinkedIn

🔥 6 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cyera

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cyera is a pioneering company focused on data security for enterprises, particularly in the realm of data discovery and risk management. Their innovative platform is designed to help businesses secure their data by providing critical insights into what data they have, where it's stored, who can access it, and identifying potential risks. Cyera offers a comprehensive suite of services including Data Security Platform Modules, Data Loss Prevention, Identity Access management, and Data Breach Readiness. The company's solutions facilitate compliance, minimize data breach impacts, and support business growth through secure data initiatives. Trusted by enterprises across various industries, Cyera empowers companies with speed and precision to protect their valuable data assets.

📋 Description

• Act as a technical expert on the Cyera Platform • Drive customer adoption through onboarding, training, and enablement programs • Understand customer requirements, challenges, and business goals • Design and deliver customized solutions and use cases through a consultative approach • Identify and resolve obstacles to customer success with internal teams • Create and resolve tickets as needed • Advocate for customer needs by influencing Cyera’s roadmap and product development • Empower partners with tools, resources, and guidance for professional services delivery • Develop and maintain a library of services, methodologies, and best practices • Assist in partner engagements to ensure high-quality service delivery • Collaborate with Customer Success, Sales, and Product teams • Standardize and optimize onboarding for scalability and customer satisfaction • Build trusted relationships with champions at strategic customer accounts • Align service delivery with product innovation and customer needs alongside Product Management, R&D, and the Office of the CTO • Provide field feedback to improve product usability, supportability, and functionality • Support the pre-sales to post-sales transition • Document and share best practices internally and externally • Mentor team members and support professional growth • Participate in interviews and onboarding of new team members • Foster a positive, collaborative, and high-performing team culture • Travel 25–75% annually to engage directly with clients

🎯 Requirements

• BA/BS in Computer Science or equivalent experience required • 3+ years of hands-on experience with data technologies and cloud technologies • Proficiency in SQL • Proficiency in scripting languages, such as Python or equivalent • Hands-on experience with cloud environments • Experience with databases, cloud infrastructure, and basic administration • Knowledge of cloud networking, data and compute assets, IAM, and permissions • Experience with programming or scripting languages • Familiarity with APIs and web services • Expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management, with hands-on experience preferred • Prior experience in a software company in a technical customer-facing role is essential • Prior experience collaborating with Development teams • Track record of owning customer relationships, including onboarding, renewal, and expansion • Ability to break down problems into manageable, ordered parts and communicate the problem statement and plan of action • Self-starter able to thrive in an ambiguous, fast-paced, deadline-oriented startup environment • Results-oriented mindset with experience driving revenue growth, customer satisfaction, feature adoption, and customer retention • Self-motivated, proactive, innovative team player • Excellent interpersonal and customer relations skills • Ability to work autonomously on intricate challenges and tasks with limited documentation

🏖️ Benefits

• Competitive salary • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance • Potential merit increases based on individual or company performance, time in role, and other discretionary factors