Senior Client Success Manager

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $137k - $152k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Cylinder

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Cylinder is a healthcare company offering a digital platform dedicated to improving digestive health. The company provides individualized, clinician-backed care plans and virtual access to a team of doctors, Registered Dietitians, and Health Coaches. Cylinder focuses on delivering significant ROI for its clients by reducing emergency room visits, improving medication adherence, and decreasing healthcare costs. Catering to health plans, employers, and brokers, Cylinder aims to enable users to manage their digestive health effectively and achieve sustainable behavioral changes.

📋 Description

• Provide exceptional account management throughout the project and contract lifecycle, ensuring continuous client satisfaction and support. • Cultivate strong relationships across all levels within client organizations, including main points of contact and decision-makers, to foster partnership success. • Drive annual revenue retention and growth by developing and executing account plans aligned with client and company objectives. • Leverage data insights to inform and adapt account strategies. • Interpret and effectively communicate ROI and clinical metrics to clients, highlighting their crucial value to both their organization and the Cylinder partnership. • Lead the delivery of marketing campaigns that boost enrollment and engagement, ultimately contributing to client satisfaction. • Collaborate with the Cylinder marketing team, utilizing your expertise to tailor existing materials and co-create new campaigns that address specific client needs.

🎯 Requirements

• 6+ years of hands-on experience working with self-insured employers, payers, and TPA’s or previous experience in onboarding and ongoing management of large enterprise or strategic clients in a health-oriented industry • 6+ years client relationship/account management experience with national payers and/or Fortune 500 employers • Proven ability to hit sales goals/quotas • Strong analytical capabilities, process improvement, and understanding of technologies such as: SalesForce, XLS, Project Management tools (e.g. ClickUp), Google Suite. • Demonstrated expertise in strategic planning, executing and delivering projects on time and on budget while working in a fast-paced, high-energy, team-oriented environment. • Bachelor's degree preferred or relevant work experience. • Ability to travel 20% within the U.S.

🏖️ Benefits

• Offers Equity • Offers Bonus