Business Analyst, Salesforce – Experience Cloud

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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Daikin Comfort

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🔧 Hardware

☁️ SaaS

Energy • Hardware • SaaS

Daikin Comfort is a global indoor comfort solutions provider that designs, manufactures, and supports energy-efficient heating, ventilation and air conditioning (HVAC) systems for homes and contractors. The company offers a broad portfolio including air conditioners, heat pumps (including inverter-driven and R-32 refrigerant models), ductless mini-splits, gas furnaces, air handlers, indoor air quality products, smart thermostats, and cloud-connected apps and services. Daikin Comfort emphasizes sustainability, innovation, contractor support, warranties, rebates and financing to help homeowners plan, install, and manage efficient home comfort systems.

📋 Description

• Support all aspects of Experience Cloud administration, including feature management, data governance, and product optimization. • Collaborate with business stakeholders and SMEs to elicit, document, and prioritize requirements. • Responsible for accurate, robust documentation of user requirements and acceptance criteria in Jira user stories. • Manage data governance within frameworks and protocols to maintain data integrity and security. Conduct regular audits and assessments. • Lead cross-functional teams in reengineering and optimizing end-to-end business processes. • Own planning, setup and facilitation of all user acceptance testing prior to production release. • Proficient with Agile and able to adapt agile methodologies into a hybrid product lifecycle development process. • Serve as the first level of support for user issues.

🎯 Requirements

• 5-10 years’ experience with Salesforce or another CRM tool • Bachelor’s degree in Business, Economics, Information Technology, or related field • Salesforce Experience Cloud certification is beneficial

🏖️ Benefits

• Equal Employment Opportunity • Reasonable accommodations