Strategic Client Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $112k - $151k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DailyPay

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💳 Fintech

🤝 B2B

👥 HR Tech

Fintech • B2B • HR Tech

DailyPay is a financial technology company that provides an On-Demand Pay platform, allowing employees to access their earned wages before payday. This service empowers employees by giving them financial control, which in turn increases engagement, motivation, and overall happiness at work. DailyPay aims to help organizations improve recruitment and retention rates while reducing employee turnover through its innovative financial wellness solutions.

📋 Description

• Lead the customer lifecycle from kickoff and launch through ongoing success as the primary point of contact • Define joint success metrics and communicate value realization to partners • Develop broad and deep relationships across HR, Payroll, IT, Finance, and executive stakeholder groups • Create robust strategic account plans and track tactical execution • Assist in creating communication and launch strategies for large enterprise accounts • Partner with Growth, Marketing, Product, and Operations teams to drive adoption and customer satisfaction • Orchestrate customer escalation situations to ensure responsiveness and speedy resolution • Identify upsell and cross-sell opportunities while proactively mitigating churn risks • Analyze reports and trends to drive strategic customer-level actions and improvements • Gather customer feedback and collaborate with Product to enhance offerings and support internal teams

🎯 Requirements

• 7-10+ years of experience in Customer Success at a fast-moving HCM/SaaS company managing Fortune 500 or national accounts • Demonstrable ability to communicate, present to, and influence customer stakeholders at the executive level • Solid experience with CRM software (Salesforce or HubSpot) • Experience with Catalyst • Deep knowledge of HCM, HR, or Payroll software • Data-driven mindset with ability to use analytics to drive insights and decisions • Proven experience working in cross-functional environments • Comfort level with ambiguity and rapidly evolving domains • History of exceeding goals related to retention, customer satisfaction, and upsell/cross-sell initiatives • Ability to work in the United States • Legal authorization to work in the United States • Must not require employment visa sponsorship now or in the future

🏖️ Benefits

• Exceptional health, vision, and dental care • Opportunity for equity ownership • Life and AD&D insurance • Short- and long-term disability • Employee Assistance Program • Employee Resource Groups • Fun company outings and events • Unlimited PTO • 401K with company match