Mobile Service Technician

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🔥 0 minutes ago

🐻 Alaska, Florida, +11 more states – Remote

🐻 Alaska – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🗿 South Dakota – Remote

💵 $95k - $121k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Daimler Truck North America

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1942

🚗 Transport

🤝 B2B

Transport • B2B • Manufacturing

Daimler Truck North America is a leading provider of comprehensive products, services, and technologies for the commercial transportation industry. It designs, engineers, manufactures, and markets medium- and heavy-duty trucks, school buses, chassis, and their associated technologies and solutions under prominent brands like Freightliner, Western Star, and Thomas Built Buses. As a subsidiary of Daimler Truck Holding AG, it aims to drive innovation and sustainability in transportation.

📋 Description

• Providing onsite support to customers and service partners in the assigned Mid West region of the US. • Responsible for making repairs to coach-side issues like electrical, HVAC, suspension, chassis, and interior systems. • Write damage and special incident reports on customer complaints and forward these to the Product Support Manager. • Responsible for completing recalls and product campaigns. • Maintain active, timely and accurate CRM records (Novis), reports and applicable logs. • Collaborate with product support manager and sales colleagues to achieve overall team targets. • Analyze customer complaints and write damage and special incident reports. • Collaborate with product support manager to track and resolve these complaints. • Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs. • Instruct the service personnel from customers in all service and maintenance topics.

🎯 Requirements

• Bachelor’s degree in related field and 4-6 years of relevant experience, or an Associates with 6-8 years of relevant experience • 2-4 years of relevant experience in automotive industry • 2 years of proven experience in motor coach aftermarket industry • Prior Bus / motor coach industry experience • Understanding and ability to understand and to explain complex technical product in detail • Outstanding customer service experience. • Excellent communication, presentation, interpersonal, problem-solving, and organizational skills. • Proficient in MS Office, typical computer systems / skills • High level of personal and professional integrity, honesty and accountability. • Ability to travel regionally and internationally more than 50% of the time. • An attached resume is required

🏖️ Benefits

• annual bonus program • 401k company contribution with company match up to 6% • non-elective company contribution of 3 - 7% depending on age • starting at 4 weeks paid vacation • 13+ calendar holidays • 8 weeks paid parental leave • employee assistance program • comprehensive healthcare plans and wellness programs • onsite fitness (at some locations) • tuition assistance • volunteer paid time off • short-term and long-term disability plans