Senior Operations Support Manager – Individual Contributor

Job not on LinkedIn

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $115k - $143.8k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Dairy Queen

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1943

🏨 Hospitality

✈️ Travel

🍽️ Food & Beverage

💰 Private Equity Round on 2013-09

Hospitality • Travel • Food & Beverage

Dairy Queen is an international chain of fast-food restaurants owned by American Dairy Queen Corporation, known for its popular Blizzard treats, burgers, and more. With a focus on both savory and sweet offerings, Dairy Queen provides a variety of meals and treats including cheeseburgers, chicken strips, and signature Stackburgers, alongside its famous ice cream desserts. The brand highlights allergen information and nutrition details, ensuring customers are informed of the potential presence of allergens due to cross-contact in its locations. Dairy Queen is also involved in franchising and encourages the use of its mobile app to enhance customer experience.

📋 Description

• Serve as the primary day-to-day business owner for assigned International Operations support programs, tools, and third-party partnerships • Manage vendor relationships, business reviews, performance discussions, issue resolution, roadmap follow-up, billing coordination, invoicing processes, stakeholder updates, and action tracking • Partner with leadership on strategic vendor reviews, contract renewals, and business planning discussions • Collaborate with International Operations leaders, Franchise Business Managers, regional teams, franchisees, vendors, and cross-functional business partners • Coordinate operational priorities across markets and identify opportunities for standardization and market-specific adaptations • Identify opportunities to improve operational efficiency, reduce duplicated efforts, simplify processes, and increase program value • Evaluate emerging tools, technologies, feedback themes, and industry practices • Support pilot programs, testing initiatives, and new program launches through planning, execution, measurement, and transition to ongoing ownership • Develop and maintain reporting, scorecards, dashboards, implementation trackers, and executive-ready summaries • Analyze operational, customer, financial, and program performance data to identify trends, risks, and opportunities • Support vendor evaluations and operational initiatives through data analysis, scenario modeling, and performance measurement • Present findings and recommendations to leadership audiences

🎯 Requirements

• Bachelor's degree in Business, Operations, Communications, Project Management, Analytics, or a related field, or equivalent combination of education and experience • 7–10 years of progressive experience in restaurant operations, franchising, multi-unit operations, business analysis, project management, consulting, vendor management, or related disciplines • Experience managing projects or programs with defined scope, timelines, stakeholder groups, risks, and success measures • Experience working with vendors, service providers, external business partners, or cross-functional support teams • Strong written and verbal communication skills • Strong analytical skills and ability to translate operational data, field feedback, vendor input, and business performance indicators into actionable recommendations • Experience using business intelligence, reporting, or data visualization tools such as Power BI, Tableau, SQL, Excel, or similar platforms preferred • Working knowledge of SQL, database structures, data querying methods, or data modeling concepts highly desirable • Ability to organize, analyze, and model data • Ability to influence cross-functional partners, field teams, franchisees, and vendors in a matrixed environment • Proficiency with Microsoft 365 applications and reporting tools, scorecards, surveys, dashboards, and program tracking resources • Ability to travel approximately 10%–20%, including domestic and occasional international travel • Must be authorized to work in the United States without employer sponsorship

🏖️ Benefits

• Bonus eligibility • Medical insurance • Dental insurance • 401(k) match • Paid time off • Volunteer time • Parental leave • Hybrid work schedule • Inclusion and belonging initiatives • Equal Opportunity Employer