Customer Success Specialist

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Daktronics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1968

🔧 Hardware

⚽ Sports

🚗 Transport

Hardware • Sports • Transport

Daktronics is a U. S. -based designer and manufacturer of industry-leading LED video displays and audiovisual systems. The company produces large-format custom video walls, digital billboards, scoreboards, message centers, sound systems, and control software, and provides installation, creative services, and global support for sports venues, out-of-home advertising, transportation, and business markets.

📋 Description

• Support the successful onboarding, adoption, and engagement of subscription service customers by guiding them through setup, providing ongoing communication, and strengthening renewal and expansion opportunities. • Manage community engagement, gather customer insights, and collaborate across teams to improve the customer experience. • Own the customer success lifecycle, including onboarding, adoption, engagement, retention, and renewal strategy, using customer data and key performance metrics to continuously optimize the customer experience. • Maintain, document, and continuously improve the end-to-end customer success journey, ensuring customers receive the right communications, training, and support at each stage of their subscription lifecycle. • Own customer success KPIs, including onboarding completion, activation, engagement, retention, renewal, and customer satisfaction. • Analyze customer success metrics and trends to identify opportunities to improve the customer journey and overall customer health. • Develop, execute, and continuously optimize customer success strategies based on customer behavior, feedback, and performance data. • Maintain consistent communication via phone, email, and community messaging. • Log all customer touchpoints in CRM/tracking tools (Salesforce, Wrike, Excel). • Build and maintain customer health dashboards and regularly communicate insights and recommendations to leadership. • Develop standardized outreach materials (templates, scripts).

🎯 Requirements

• Bachelor’s degree required. • Demonstrated success building and maintaining strong customer relationships while driving adoption, engagement, and customer satisfaction. • Strong analytical skills with the ability to interpret customer data, identify trends, and recommend actions to improve customer outcomes. • Ability to work independently while collaborating with cross-functional teams. • Experience using customer engagement and reporting tools, this position will utilize Wrike, to track customer interactions, measure success, and inform business decisions. • Strong communication skills. • Customer-first mindset. • Strong organizational and self-management skills. • Analytical mindset. • Technical aptitude. • Process documentation and improvement skills. • Fluent in English, written and verbal. • Applicants must be 18 years of age or older.

🏖️ Benefits

• Competitive compensation • Meaningful benefits • Flexible opportunities for learning and growth