Customer Success Manager

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $110k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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NetBrain Technologies Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🤖 Artificial Intelligence

🏢 Enterprise

📡 Telecommunications

💰 $40M Venture Round on 2014-04

Artificial Intelligence • Enterprise • Telecommunications

NetBrain Technologies Inc. is a leading provider of AI-powered network automation solutions. The company specializes in proactive network operations and troubleshooting, offering a platform that simplifies network discovery, automates remediation, and ensures network observability. NetBrain's innovative features include AI Co-Pilot, no-code automation, dynamic mapping, and preventive automation tools that assist in network diagnostics and safe change management. Trusted by numerous Fortune 500 companies, NetBrain serves a wide range of industries including cloud operations, security operation centers, and network architects, providing solutions that address network challenges such as outage prevention, risk mitigation, and compliance. The company also offers extensive resources for training and professional development through NetBrain University.

📋 Description

• Own the full lifecycle of customer relationships from onboarding to renewal. • Help customers unlock full value of NetBrain's platform by building deep relationships. • Drive measurable outcomes to ensure every customer renews and grows. • Build and own multi-threaded stakeholder maps across IT Operations and executive leadership. • Run monthly check-ins, semi-annual QBRs, and annual EBRs for strategic accounts.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or a related post-sale role in B2B enterprise software. • Demonstrated ownership of renewal cycles — including negotiation, legal coordination, and ARR accountability. • Experience managing a portfolio of complex enterprise accounts. • Strong executive presence — comfortable presenting QBRs and EBRs to VP/C-level stakeholders. • Proficiency with Salesforce CRM for pipeline management, activity logging, and forecasting. • Ability to interpret product usage and adoption data and translate it into customer-facing narratives. • Excellent written and verbal communication skills; strong follow-through and organizational habits.

🏖️ Benefits

• 401k and medical/dental coverage