Customer Success Manager – SMB / Scale Team

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $65k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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SchooLinks

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

📚 Education

☁️ SaaS

🤝 B2B

💰 Seed Round on 2016-02

Education • SaaS • B2B

SchooLinks is a modern platform designed to support college and career readiness for students. It empowers counselors and career directors by offering tools to manage the educational journey of students as they prepare for life after graduation. SchooLinks simplifies compliance with federal and state reporting requirements and provides a unified platform for both college and career planning. The platform focuses on student engagement, offering features like work-based learning and personalized learning plans, and supports counselors and career advisors in delivering exceptional services. SchooLinks is widely used in school districts to help centralize resources for college, career, and military readiness.

📋 Description

• Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts. • Onboard new districts by leading their project kickoff, data integration, and training sessions. • Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. • Build and maintain director and executive level relationships at each of your districts. • Facilitate renewal process (quote, verbal approval, signature) for your districts. • Provide well-structured customer feedback to our Product Team, collected during the various customer engagements. • Continuously define, document problems and challenges faced by our districts. • Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

🎯 Requirements

• 3+ Years Professional Experience • 1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry) • Strong ability to multi-task and manage a large book of business • Experience or Ability to work in a remote environment. • Strong interpersonal skills • Project management skills (understand task dependencies/sequence and manage of tasks) • Positive attitude - you can stay optimistic in high stress situations • Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it. • Ability to close renewal and multi-thread to discover expansion opportunities. • Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required • Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events.

🏖️ Benefits

• 100% health care coverage for Employee • 401K with company matching • Dental & Vision • Parental Leave • Subsidized gym membership • Remote work stipend • Annual team offsite