Customer Success Manager

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DeleteMe

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🔒 Cybersecurity

Cybersecurity • Privacy

DeleteMe is a service provided by Abine, Inc. , specializing in online privacy protection. It offers a solution for individuals and businesses to easily and safely remove personal data from the internet. Since 2011, DeleteMe has been the leading service in personal data removal, helping clients safeguard their personal information from search engines and data brokers. The service includes submitting personal data for removal and provides expert assistance to search for and delete information. DeleteMe offers continuous updates and reports, ensuring users' data stays private over time. The company serves both individual customers and organizations, providing resources to combat online threats like doxxing and identity theft.

📋 Description

• Ongoing customer engagement for customers close to renewal to ensure a successful renewal process and reduce churn. • Ongoing customer engagement to ensure DeleteMe has an appropriate billing method on file so DeleteMe can auto-renew applicable customers. • Updates to customer subscriptions and invoices to ensure a smooth billing process. • Maintaining Salesforce records to ensure data cleanliness. • Coordination with CSMs and Sales as needed when upsell opportunities become possible. • Coordinates with Finance to ensure invoices and subscriptions are accurate and timely. • Coordinates with CSMs and AEs when contracts/agreements are required. • Provide customer outreach at renewal and assist Account Executives to identify upsell opportunities for SMB customers. • Assist with customer offboarding for SMB clients.

🎯 Requirements

• Ability to engage with external customers alongside the account team. • Outstanding communication, presentation, and customer relationship skills. • Self-motivated and results-driven with a strong work ethic. • Comfortable working independently and remotely. • Extensive experience with customer-facing roles. • Salesforce experience. • Collaborative and team-oriented.

🏖️ Benefits

• Comprehensive health benefits - Medical, Vision, Dental • Flexible work schedule • 100% work from home • Generous 401k matching up to 6% • 20 days paid time off • 15 sick days • 12 company-paid holidays • Childcare expense reimbursement • Fitness and cell phone reimbursement • Birthday time off