Educational Savings Account Customer Success Representative

Job not on LinkedIn

🕒 July 10

🇺🇸 United States – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mpathic

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🏛️ Government

📡 Telecommunications

B2B • Government • Telecommunications

Mpathic is a contact center company that integrates empathy with technology to assist premium companies and public sector stakeholders in modernizing their customer service operations. With a focus on customer reliability and empathetic communication, Mpathic helps build brand loyalty and credibility through advanced contact center technology. Established in 2020, Mpathic emerged from Virtual Service Operations during the pandemic, offering comprehensive Contact Center as a Service (CCaaS) solutions, including omnichannel stand-alone contact centers and customer support staff augmentation. The company employs a U. S. -based workforce across 42 states, known for achieving high First Call Resolution rates and a strong commitment to client values and principles.

📋 Description

• Provide consistent, accurate, and efficient processing of orders • Actively communicate with the team and families • Follow manager coaching to show consistent improvement in identified opportunity areas • Process orders via digital communications in a cloud-based environment • Provide timely reimbursements to ESA Scholarship recipients • Perform other duties as assigned

🎯 Requirements

• Experience with school choice or ESA programs preferred, but not required • High School diploma or equivalent required • Professional work attitude and willingness to learn and continuously improve • Dedicated workspace with minimal background noise during calls and online meetings • High-speed internet connection with reliable Wi-Fi • Late-model computer with webcam enabled • Second computer monitor • Successful completion of all necessary background checks • Strong interpersonal skills and ability to work autonomously and on a team • Demonstrably effective soft skills and active listening skills • Ability to empathize with customer needs • Excellent verbal and written communication and customer service skills • Aptitude for problem-solving based on established processes and procedures • Meticulous habits in logging interactions via established business processes and tools • Ability to learn and become facile with program guidelines and software tools • Experience working with Office365 applications • Experience working with CRMs and Contact Center platforms preferred • Must provide proof of eligibility to legally work in the United States

🏖️ Benefits

• Structured training and real coaching • Clear path to advancement for high performers • Meaningful work supporting organizations that impact real people • Paid weekly • Fully remote work arrangement • Monday-Friday daytime shifts by time zone