Customer Success Architect

🕒 July 11

🦌 Connecticut, New York, +3 more states – Remote

🦌 Connecticut – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $142k - $230k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Build trusted relationships across all levels of customer organizations, from technical end users to business executives. • Build, maintain, and execute strategic account plans for your customers. • Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings. • Serve as the primary advisor across technical initiatives and strategic business outcomes. • Identify and mitigate risks within your customer portfolio. • Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value. • Act as the voice of the customer to influence product development and customer success strategies. • Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI. • Deliver strategic insights to help customers achieve their business goals. • Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices.

🎯 Requirements

• 5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services. • Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes. • Experience partnering with technical stakeholders (Dev Ops, Engineering, CTO/CIO) and know how to tailor your communication across audiences. • You think like a strategist, not just an order-taker: you're comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion. • Strong skills in project management, executive communication, discovery, stakeholder management, and value-based storytelling. • Hands-on knowledge of observability, monitoring, and cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems. • Curiosity, a growth mindset, and a drive to turn ambiguity into opportunity.

🏖️ Benefits

• Employee benefits information can be found here.