Senior Partner Success Manager, Omni

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Hotel Engine

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🛍️ eCommerce

🚗 Transport

💰 $65M Series B on 2021-12

eCommerce • Transport • Travel

Hotel Engine is a powerful platform that simplifies business travel by allowing companies to easily book, manage, and save on travel needs. The platform offers access to over 750,000 hotels globally, enabling seamless reservations for various group sizes, from small teams to large corporate events. With features like centralized reporting, flexible payment options, and dedicated support, Hotel Engine aims to streamline the travel experience for both organizations and individual travelers, ensuring significant savings in time and money.

📋 Description

• Own post-go-live success for a portfolio of enterprise and midmarket Omni partners from first booking through sustained GBV growth • Monitor partner health across booking volume, rate quality, conversion, and engagement; flagging risks and acting before they compound • Drive GBV growth within your portfolio through proactive check-ins, performance reviews, and optimization recommendations • Lead QBRs for strategic accounts and health check-ins for mid-market accounts, translating data into forward-looking strategy, not just reporting • Serve as the first line of escalation for post-live partner issues, coordinating with Solutions Engineering and Product to drive resolution • Ensure no partner goes 60+ days post-go-live without a meaningful check-in — catching adoption gaps before they become churn risks • Get looped in at contract signature (before the SE starts the technical build) so you understand the partner’s goals, team, and definition of success from day one • Coordinate alongside the SE during the implementation window: own the commercial and relationship track while SE owns the technical track • Define activation milestones with each partner and hold both sides accountable to them • Drive partners to first booking within the implementation window; own the handoff from SE to ongoing success management • Build the partner’s internal champions — product, commercial, and operational contacts — so Engine has multi-threaded relationships before go-live • Manage a tiered portfolio of strategic juggernauts to flashy startups, prioritizing your book according to revenue and brand potential • Identify expansion opportunities within existing partner footprints — new use cases, user segments, or product lines • Surface groups and channel pipeline opportunities and upsell in partnership with the Business Development team • Contribute to the $30M Omni GBV goal through active portfolio management and a relentless focus on partner activation and retention • Feed partner insights back into product and SE — you are the voice of the live partner base.

🎯 Requirements

• 8+ years in partner success, customer success, or strategic account management — ideally in travel tech, API/platform products, fintech, or SaaS • Demonstrated track record managing a portfolio of B2B relationships with measurable revenue or GBV outcomes • Experience working alongside or coordinating with technical teams without owning the technical work yourself • Strong data orientation: you use metrics to tell stories, diagnose problems, and drive partner conversations • High bar for communication: written, verbal, and async — you can synthesize a complex partner situation into a clear update for your VP • Comfortable managing ambiguity and structuring your own work without constant direction. • Prior experience with API-based product partnerships or platform integrations — you understand what it means for a partner to ‘go live’ technically and commercially • Familiarity with hotel supply, OTA distribution, or corporate travel • Experience building or contributing to health scoring models, QBR frameworks, or partner onboarding playbooks • Exposure to GBV-based commercial models.

🏖️ Benefits

• Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity. • Benefits: Check out our full list at engine.com/culture. • Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.