Associate Customer Success Manager

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Flashpoint Venture Capital

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💳 Fintech

🤝 B2B

Fintech • B2B • Venture Capital

Flashpoint Venture Capital is a technology investment firm that specializes in providing capital ignition for tech founders at various stages of their journey. They offer venture capital, growth debt, and secondary fund investments, managing approximately $500 million across various funds with a significant portfolio of active investments and successful exits. Their focus is on supporting innovative companies, helping them grow and succeed in the tech industry.

📋 Description

• Serve as a trusted advisor and the face of Flashpoint to our customers through email, monthly touchpoints, and Strategic Business Reviews • Own the relationship with the customer, thoroughly understand their use cases, stakeholders, and requirements • Work internally across multiple Flashpoint teams to enhance our product offerings • Develop a deep expertise in Flashpoint products and services by staying up-to-date on product enhancements, new features, and technical documentation. • Enable customers to focus on threats that matter, make smarter decisions and protect their people, places and assets

🎯 Requirements

• Experience with Cyber Threat Intelligence, operations within the intelligence community, and cybersecurity operations. • Troubleshooting, problem-solving, and critical thinking skills • Great client-facing skills, both written and verbal communication skills • Customer facing experience, preferably in a tech-driven environment. • The capacity to act both as a team player and a coach. • A background in the broader intelligence community or military intelligence is desired and contributes to success in our team.

🏖️ Benefits

• Diversity. Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity. We recognize that diversity is key to achieving our vision. We believe that every person and their experiences contribute to building a work environment and products and services that will change the world. • Culture and Belonging. Our company’s culture isn’t something you join, it’s something you build and shape, and each person's unique backgrounds and experiences contribute to who Flashpoint is and will become. You will have ample opportunities to connect with coworkers through various communication channels and company-funded virtual events: book clubs, happy hours, committees, DIBE discussion group, Donut mixers, local team member meetups and much more. • Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment. That’s why we also prioritize health and wellness perks like gym reimbursements, expensed lunches, cool cultural initiatives and inclusive employee events. • Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth. We encourage regular one-on-ones with your manager, a regular schedule of performance reviews, learning and development opportunities, and guidance through formalized career paths; whether that be towards being a great manager, being a great individual contributor, or a lateral move to gain breadth of knowledge and experience.