Account Manager – Practice Success

🕒 June 5

🇺🇸 United States – Remote

💵 $82.5k / year

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dandy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.

📋 Description

• Manage a portfolio of 4,500+ single-location dental practices • Drive retention, expansion, and account health through proactive, data-informed engagement • Use dashboards, reports, and alerts to identify at-risk accounts and conduct outreach within defined SLAs • Support customer activation, utilization, and renewal readiness • Execute targeted campaigns to increase scanner utilization, product adoption, and engagement • Drive activation of new doctors within existing practices • Promote and sell additional scanners or product expansions where appropriate • Build relationships with practice managers and key stakeholders • Provide questions, training, and troubleshooting support • Collaborate with senior Account Managers and CX teams on escalations and complex customer needs • Maintain accurate account notes and documentation • Partner with Sales, CX, Training, Operations, and Marketing to deliver a unified customer experience • Participate in experiments to improve retention, workflows, and engagement tactics • Refine the solo-segment customer success motion for scalability and impact

🎯 Requirements

• 1+ years of experience in Sales, Account Management, Customer Support, Customer Onboarding or Customer Success within or related to SaaS/healthcare vertical • Dental industry experience a plus • Proven ability to manage a high-volume portfolio with strong attention to detail and prioritization • Experience using Case Queues or CRM dashboards to drive daily workflows and outreach • Strong written and verbal communication skills, comfortable engaging with customers over phone and email • High degree of organization, follow-through, and accountability • Curious, proactive, and energized by fast-paced, evolving environments • Passionate about improving customer experience and contributing to team success • Authorized to work lawfully in the United States for Dandy

🏖️ Benefits

• Healthcare • Dental benefits • Mental health support • Parental planning resources • Retirement savings options • Generous paid time off • Inclusive benefits tailored to each country where Dandy operates