Senior IT Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95.2k - $112k / year

⏰ Full Time

🟠 Senior

💻 IT Support

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Dandy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.

📋 Description

• Remotely execute technical implementation for dental practices from contract signature through go-live, owning quality and time-to-live at every step • Improve the process by tracking status, prioritizing work, and keeping nothing from falling through the cracks • Configure and troubleshoot integrations with dental practice management systems • Set up and support remote access tools and network configurations at the practice level • Communicate directly with IT Managed Service Providers (MSPs) • Manage virtual machines hosted by AWS • Handle inbound and outbound contact with doctors and office managers • Partner cross-functionally with Customer Success, Product, and Sales teams

🎯 Requirements

• 4+ years in an IT implementation, technical onboarding, or field/remote support role • Hands-on experience with dental practice management systems (PMS) • Strong working knowledge of remote access tools (TeamViewer, RemotePC, Splashtop, AnyDesk, or equivalent) and network fundamentals • Experience managing a high-volume workload • Clear, confident communicator

🏖️ Benefits

• healthcare • dental • mental health support • parental planning resources • retirement savings options • generous paid time off