Help Desk Technician

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PingWind Inc. (SDVOSB)

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🏛️ Government

☁️ SaaS

Cybersecurity • Government • SaaS

PingWind Inc. is an SBA certified Service Disabled Veteran Owned Small Business (SDVOSB) that specializes in providing mission-critical services for Federal Government partners. The company's core capabilities include cybersecurity and information assurance, IT infrastructure optimization and management of cloud-based platforms, and supply chain and management consulting. By utilizing leading-edge technology and best practices, PingWind helps clients secure information, modernize systems, and optimize performance to achieve maximum efficiency. Based in Annandale, VA, PingWind supports more than 250 employees across 37 states.

📋 Description

• Application Issue Resolution: Analyze application problems, document, resolve or escalate to Tier. • Daily Calls Participation: Engage in daily operational calls with stakeholders to review high-profile issues, updates, and new concerns. • Troubleshooting PC Setup and Browser Optimization: Diagnose and troubleshoot issues related to PC settings, browser optimization, access issues and network problems using remote technology tools. • Track Efforts with VA Enterprise Service Desk (ESD): Use the ServiceNow ticket system to track and manage issues from inception to resolution.

🎯 Requirements

• Working knowledge of web-based applications and data access mechanisms. • Database management and administration tools experience. • Experience with enterprise level applications. • Maintain confidentiality of information processed or prepared. • Specialized training in system configuration. • ITIL experience. • ServiceNow ticket system.

🏖️ Benefits

• Eleven Federal Holidays • Paid Time Off accrued each pay period • Parental Leave • Three medical plan choices with generous employer contribution • Dental and Vision Insurance • Company paid Short-Term and Long-Term Disability • Company paid Life and AD&D Insurance • 401k with competitive matching and vesting schedule • Continuing education assistance • Short Term / Long Term Disability & Life Insurance • Medical, Dependent Care and Commuter Flexible Spending Accounts • Employee Assistance Program • Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass) • 529 College Savings Plan • Legal Insurance • Pet Insurance