Help Desk Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $40k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

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JPI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1989

🏠 Real Estate

💰 $80M Debt Financing on 2019-08

Real Estate

JPI is a leading development and construction company focused on transforming building, enhancing communities, and improving lives. Operating primarily in Texas and Southern California, JPI excels in delivering Class A multifamily housing that exceeds expectations and fosters vibrant neighborhoods. Committed to sustainable development and strategic partnerships, JPI incorporates technology and innovative practices to revolutionize the quality, cost, and speed of building. Their expertise lies in site selection, project design, general contracting, and investment management, with a strong emphasis on creating inclusive, sustainable communities that positively impact residents and stakeholders.

📋 Description

• Experience with information technology with an emphasis in helpdesk support and customer service. • Reviews, analyzes, and evaluates complex systems and user needs to enhance the overall operational system. • Resolves operational issues, coordinates work with programmers, and orients users to new system. • Provides system Helpdesk support and elevated Helpdesk Support. • Compiles and reports environment usage data through various documents. • Develops and maintains documentation to summarize usage; Maintain database to track license inventory and other environment metrics. • Leads and/or assists onboarding new team members and training existing team members on new tasks as necessary • Supports the implementation of performance metrics and process improvement efforts. • Ability to communicate clearly and effectively with Government clients. • Self-starter that can work on tight deadlines.

🎯 Requirements

• A Bachelor Degree • At least two to three (2-3) years of experience • Experience with JIRA AND Google • Able to obtain a MBI Clearance

🏖️ Benefits

• comprehensive healthcare coverage