Peer QA Supervisor

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 QA Engineer (Quality Assurance)

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 47 days.
• 189 open roles for a team of 248.
• No salary listed.

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Dane Street

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

Dane Street is a national leader in Independent Medical Exams and Reviews, providing objective, compliant, and timely Independent Medical Examinations, Peer Reviews, and other medical reports. With a large network of over 16,000 physicians, the company offers its services across 25,000 locations and 100 specialties, including Workers' Compensation, Auto, Liability, and Disability claims. Dane Street supports Insurance Carriers, Third Party Administrators, Managed Care Organizations, and Federal/State entities with expert medical analyses, helping them make accurate determinations. The company is recognized for its quality, fast turnaround times, and efficient processes, earning accolades like the NCQA Accreditation in Utilization Management and the Great Place to Work certification.

📋 Description

• Manage the Medical File Review process, including intake, turnaround time, quality, supervision, and direct oversight of Quality Assurance teams • Supervise assigned staff and oversee CSR and QA Boards for timely and accurate file processing • Conduct daily staff audits and provide coaching and training • Report board-review details to management regarding staff efficiency and productivity • Identify and correct staff performance issues • Ensure referrals meet client-directed turnaround times • Assist management with intake completion, deposition scheduling, and coordination • Train the QA team and implement workflows to improve client experience • Conduct monthly performance reviews with direct reports • Assign appropriate QA staff to files and designate file-handling responsibilities • Ensure staff follow up with physicians, review reports for accuracy, deliver completed reports, and follow client-specific instructions • Resolve issues with QA staff, physicians, Account Managers, and other stakeholders • Follow up with physicians for clarification and communicate delays to clients • Ensure accurate doctor payment and client invoice amounts upon referral approval • Assist with report quality assurance and approvals • Track quality, productivity, turnaround time, and outstanding medical review files • Monitor team performance and provide regular management updates • Identify and implement workflow improvements

🎯 Requirements

• Associate’s Degree preferred • Exceptional written and verbal communication, professional judgment, discretion, relationship-building, and conflict-resolution skills • Strong critical thinking and independent case assessment • Ability to interpret complex instructions, recognize risks, and determine appropriate escalation • Excellent organization, prioritization, time management, and follow-through in high-volume, deadline-driven work • Working knowledge of clinical and legal review workflows, expert credentials, report quality expectations, and company service lines • Ability to coordinate across clients, physicians, attorneys, adjusters, Sales, Operations, Management, and Finance • Computer literacy and typing proficiency • Ability to learn and maintain accurate records in company systems • Leadership experience • Business experience in a healthcare and/or insurance setting preferred • 2–4+ years of experience in customer service, account management, customer success, insurance operations, healthcare operations, or another client-facing operational environment • Availability outside standard business hours may be required for same-day or 24-hour requests and testimony-related matters • Must supply and support own internet services • Uninterrupted internet connection required for work-from-home position

🏖️ Benefits

• Medical, dental, and vision coverage for employees and families • Voluntary life insurance for employees, spouses, and children • Voluntary hospital indemnity, critical illness, accident indemnity, and pet insurance plans • Basic life insurance at no cost • Short-term disability coverage at no cost • Long-term disability coverage at no cost • Generous paid time off • 401(k) plan with company match • Apple equipment for remote workspace • Media stipend for remote workspace • Collaborative remote culture • Professional growth opportunities • Meaningful work supporting the healthcare industry • Comprehensive benefits • Commitment to employee development

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