IT Specialist – Tier 1

Job not on LinkedIn

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $61k - $79.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

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Strike

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

₿ Crypto

💳 Fintech

🛍️ eCommerce

Crypto • Fintech • eCommerce

Strike is a platform that enables users to buy, sell, hold, and transfer Bitcoin. It provides options to transact on-chain or through the Lightning Network, offering high transaction limits and low fees for users, making it a convenient choice for both individuals and businesses interested in cryptocurrency.

📋 Description

• Serve as the primary, front-line IT service desk support contact, warmly receiving, triaging, and resolving inbound support requests from global employees. • Actively manage the IT ticket queue (triage, assign, update, resolve, or escalate) while adhering to established SLAs/OLAs. • Administer user lifecycle management (provisioning, de-provisioning, and role updates) within Okta and Google Workspace. • Deploy, configure, and troubleshoot employee workstations (macOS) and mobile devices (iOS and Android) utilizing Jamf MDM. • Provision and troubleshoot secure remote access and VPN solutions utilizing Cloudflare One and Jamf. • Leverage AI tools to analyze SaaS and desktop applications and help build smart automations to streamline IT processes and workflows. • Assist with onboarding/offboarding logistics, including configuring hardware, managing software licenses, and conducting engaging IT orientation presentations. • Train and guide employees on how to get the most out of their tools and technology, and assist with remote video conferencing setups when needed.

🎯 Requirements

• 1–2 years of hands-on IT Desktop/Service Desk Support experience, ideally within a fast-paced or startup environment. • Experience administering Google Workspace and Okta (SAML/SSO, group management, etc.). • Experience using an MDM tool such as Jamf to manage macOS along with iPhones and Android devices. • Familiarity supporting remote workforces using modern VPN or Zero Trust network access solutions (experience with Cloudflare One is a massive plus). • A strong interest in or hands-on experience with, utilizing AI tools (like ChatGPT, Claude, or specific IT automation bots) to analyze data or build workflow efficiencies. • Experience navigating and configuring modern ticketing platforms (e.g., Jira Service Management, Zendesk). • A naturally positive, customer-first personality with excellent verbal and written communication skills. You can explain complex tech concepts to non-technical users with ease and patience.

🏖️ Benefits

• Equity in a high-growth startup • Health, dental, and vision insurance premium contributions; short & long-term disability insurance and basic life insurance • Cell phone and internet reimbursement • Flexible PTO, sick leave & parental leave • Access to a company 401k plan • No trading fees when you buy and sell bitcoin on Strike