Customer Success Manager

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DataGrail

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📋 Compliance

☁️ SaaS

🔐 Security

💰 $45M Series C on 2022-10

Compliance • SaaS • Security

DataGrail is a comprehensive data privacy platform designed to help companies navigate data privacy concerns by automating tasks, minimizing risk, and strengthening customer trust. The platform offers solutions like data mapping, consent management, and risk monitoring, with extensive integrations to streamline compliance with privacy regulations like GDPR and CPRA. DataGrail stands out for its ease of use, rapid implementation, and focus on reducing manual workflows for data privacy management.

📋 Description

• Own the customer journey from onboarding through long-term success and retention • Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones • Drive platform adoption and customer value by helping organizations operationalize privacy best practices • Build trusted relationships with privacy, security, legal, and executive stakeholders • Monitor customer health, identify churn risks, and drive resolution plans • Partner with Solutions Architects, Product, Support, and Sales to improve customer experience • Improve onboarding workflows, customer engagement, and operational scalability • Advocate for customer needs and share actionable feedback to shape product improvements • Develop platform, privacy workflow, and customer use-case expertise • Lead customer training sessions and proactive check-ins • Manage onboarding and ongoing success across a customer portfolio • Drive adoption, engagement, retention, satisfaction, and customer advocacy • Contribute to onboarding playbooks and scalable customer success processes • Lead strategic conversations around privacy operations, adoption, and growth • Mentor newer team members and share best practices

🎯 Requirements

• Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles • Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA • Experience working with privacy platforms or related technologies, including tools like DataGrail • Strong project management and problem-solving skills with the ability to manage multiple customer priorities • Ability to build trusted relationships with both technical and business stakeholders • Clear communication skills and confidence working with customer leadership teams • Ability to proactively identify customer risks, drive adoption, and improve customer outcomes • Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges • Experience working with privacy, security, legal, or compliance teams • Familiarity with SaaS onboarding or implementation workflows • Experience supporting customers in fast-moving or highly regulated environments

🏖️ Benefits

• Equity • Health insurance • Dental insurance • Vision insurance • Remote-first working environment • 401k savings plan • Parental leave • Wellness benefits • Flexible time off • Paid holidays • Work from home stipend