Customer Success Manager, Cyber

🔥 4 minutes ago

🗽 New York, Virginia – Remote

🗽 New York – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Dataminr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🤖 Artificial Intelligence

🔐 Security

📱 Media

💰 Private Equity Round on 2021-10

Artificial Intelligence • Security • Media

Dataminr is a leading real-time AI platform company based in New York, known for providing the earliest alerts on high impact events and critical information. With products like Dataminr Pulse for Corporate Security, First Alert for public safety, and Dataminr for News, it helps organizations respond quickly to crises, manage cyber risks, and break news first. Its services cater to corporate security, cybersecurity, media outlets, and humanitarian organizations, aiding them in staying ahead with real-time information on events, risks, and threats. Dataminr partners can also leverage its AI capabilities to expand their market reach and improve business resilience.

📋 Description

• Own commercial and customer outcomes for a portfolio of strategic Private Sector accounts • Drive product adoption, renewal, expansion, and high customer satisfaction • Build and execute multi-year account strategies aligned with enterprise-level security objectives • Forecast renewals and identify upsell and cross-sell opportunities • Design and scale customer success programs and playbooks integrating Dataminr Cyber Portfolio into customer workflows • Help shape the wider customer success approach and mentor Customer Success Associates • Build and maintain executive-level relationships with CISOs and security leaders • Deliver capability briefings, product demonstrations, executive business reviews, and regular check-ins • Act as a Cyber platform expert and trusted advisor • Use data-driven metrics to anticipate retention and growth risks and opportunities • Turn customer feedback into recommendations for Cyber Defence product development

🎯 Requirements

• 3+ years of enterprise software or SaaS customer success/account management experience, including managing a portfolio of accounts • Experience supporting renewals and identifying expansion opportunities across a portfolio of accounts • Knowledge and/or experience with publicly available information, cybersecurity, and the real-time alerting needs of Private Sector organisations • Outstanding ability to communicate complex concepts orally and in writing to technical and non-technical audiences • Experience presenting to senior stakeholders and decision makers • Ability to collaborate effectively with cross-functional teams, including Sales, Product, and Engineering • High level of accountability and ability to execute independently on competing priorities and deadlines • Bachelor's degree or equivalent relevant experience in a related field

🏖️ Benefits

• Flexible work arrangements • Generous PTO and sick leave • Competitive benefits package • Employee resource group (ERG) network • Manager development programming • Professional development funds • Company equity • Annual commission target as part of OTE