VoIP Onboarding Engineer

Job not on LinkedIn

🔥 1 hour ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DataPhone

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

👥 HR Tech

🎯 Recruiter

B2B • HR Tech • Recruitment

DataPhone is a developer staff-augmentation and managed engineering-teams provider that connects businesses with pre-vetted software engineers and designers. The company offers end-to-end delivery — from sourcing and technical screening to contracts, compliance, and ongoing performance management — positioning itself as an extension of client engineering teams. Services highlighted include frontend, backend, full‑stack, DevOps & cloud, QA & testing, and UI/UX design, with claims of fast time-to-hire, high client satisfaction (around 4. 8/5), and strong retention metrics. DataPhone targets startups to enterprises seeking flexible, scalable engineering capacity and emphasizes culture fit, compliance, and measurable delivery through dashboards and regular reporting.

📋 Description

• **Key Responsibilities** • - Own and manage the full client onboarding lifecycle across multiple concurrent accounts, from kickoff to successful adoption • - Lead onboarding sessions, technical deep-dives, and admin-level training for enterprise and SME clients • - Architect and configure VoIP systems, IP PBX platforms, SIP trunking, hunt groups, ring strategies, IVR trees, call routing logic, and cloud-based communication solutions • - Serve as the primary escalation point for Level 1 and Level 2 technical issues, including VoIP call quality degradation, one-way audio, jitter, packet loss, SIP registration failures, codec negotiation failures, and NAT traversal issues • - Perform advanced network diagnostics — LAN/WAN topology review, QoS policy configuration, VLAN segmentation, firewall rule auditing, and bandwidth analysis — to ensure optimal VoIP performance • - Lead SaaS platform onboarding including multi-tenant configuration, user provisioning at scale, SSO/SAML setup, webhook and API integrations, and role-based access control • - Translate complex client environments into clean, documented implementation plans and network topology diagrams • - Proactively identify risks during onboarding and drive resolution before they impact go-live timelines • - Build and maintain a library of onboarding SOPs, technical runbooks, integration guides, and knowledge base articles • - Act as the voice of the client internally — capturing product feedback, recurring pain points, and feature gaps for the product team • - Maintain high client satisfaction scores through ownership, transparency, and consistent follow-through

🎯 Requirements

• **Required Skills & Qualifications** • - 5+ years of experience in client onboarding, VoIP implementation, or technical support • - Deep expertise in IP PBX systems — 3CX, Asterisk, Cisco UCM, or similar — including system administration, dial plan configuration, and trunk management • - Expert-level knowledge of VoIP protocols: SIP, RTP, SRTP, SDP — with the ability to independently read SIP traces, analyze packet captures, and isolate call flow issues • - Proven experience onboarding SaaS platforms, including user provisioning, SSO/SAML integrations, and APIs • - Solid understanding of cloud communication platforms — Twilio, Vonage, RingCentral, Zoom Phone, AWS Connect, or equivalent — and experience supporting VoIP products and PBX systems • - Experience managing enterprise-level deployments with multiple sites, complex routing requirements, and high call volumes • - Demonstrated ability to create structured documentation — network diagrams, implementation plans, SOPs, and end-user guides • - Strong client-facing communication skills — comfortable presenting to both technical teams and C-level stakeholders • - Ability to manage 10+ concurrent onboardings without dropping the ball • - Familiarity with CRM and helpdesk tools: Zendesk, Freshdesk, HubSpot, Salesforce • - Eligible to work in the United States • **Nice to Have** • - Experience with contact center platforms, ACD, skill-based routing, or workforce management integrations • - Exposure to CPaaS platforms and programmable voice or SMS APIs • - Certifications: CompTIA Network+, CCNA, or vendor-specific VoIP or UC certifications such as 3CX, Cisco, or Avaya