Client Success Manager – Payer Retrieval

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $108k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 $40M Series B on 2020-10

Healthcare • Consulting • Healthcare Insurance

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Lead the Datavant relationship with customers, ensuring strong result delivery, service and support • Manage coordination, tracking and reporting for customer projects • Coordinate, motivate and facilitate associated project resources across data integrations, coding management, engineering, sales and executive teams • Maintain communication between internal stakeholders through reports, meetings, status updates and information sharing • Own customer operations project management processes, tools, reference materials and cross-functional usage • Monitor project status and success throughout the project lifecycle • Identify, analyze and resolve customer problems, coordinating escalation and resolution with sales and internal stakeholders • Prepare final customer reports and presentations, calculate project result summaries and coordinate results delivery with Sales • Identify, define and execute process improvements aligned with department needs and organizational goals • Partner with Engineering to identify, prevent and resolve software issues affecting customer projects

🎯 Requirements

• 3-5 years of Client Success Account Management experience • BS degree in business, technology or related field • Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems • Familiarity with healthcare data systems, data formats and processes, with ability to converse at a technical level • Advanced Excel skills • Excellent written and oral communication skills • Strong bias for action and collaboration and well-developed sense of urgency • Strong curiosity and ability to correlate data from many sources • Professional and respectful demeanor • Detail-oriented self-starter with proven track record of execution and results • Team player willing to learn and take on new responsibilities in a fast-paced, innovative environment • Advanced presentation skills and comfort presenting to multiple audiences • Ability to establish rapport with multiple client stakeholders • Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes • Demonstrated ability to conceptualize, manage and prioritize multiple projects • Project management experience preferred • Some knowledge of SQL queries preferred • This job is not eligible for employment sponsorship

🏖️ Benefits

• Total rewards strategy • Post-offer health screenings and required vaccinations as applicable • Reasonable accommodations for individuals with physical and mental disabilities • Equal Employment Opportunity employer • Anonymous voluntary demographic questions that do not affect the application or hiring process