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Process Improvement Manager

Job not on LinkedIn

🔥 14 minutes ago

🇺🇸 United States – Remote

đź’µ $98k - $115k / year

⏰ Full Time

🟡 Mid-level

đźź  Senior

⚙️ Operations

Where this job comes from

Posted on Datavant's careers page, not through a job board

First seen by Remote Rocketship 14 minutes ago

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Logo of Datavant

Datavant

201 - 500 employees

Founded 2017

🏥 Healthcare

đź’Ľ Consulting

⚕️ Healthcare Insurance

đź’° $40M Series B on 2020-10

Healthcare • Consulting • Healthcare Insurance

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

đź“‹ Description

• Assess workflows, systems, handoffs, policies, documentation, and customer journeys for assigned processes and teams • Use customer contacts, employee feedback, quality trends, and operational metrics to identify recurring friction and quantify its impact • Lead process mapping, root-cause analysis, task audits, and workflow redesign • Document and standardize SOPs, controls, and operating practices across legacy teams • Identify opportunities to automate, eliminate, simplify, or streamline work • Partner with Operations, Customer Success, Product, Technology, Finance, Legal, Sales, and Marketing to resolve cross-functional customer pain points • Build business cases and prioritize opportunities based on customer impact, operational value, risk, effort, and feasibility • Partner with Training and Quality to ensure changes are understood, adopted, measured, and sustained • Track results including lower contact volume, reduced turnaround time, fewer errors, improved quality, increased productivity, and lower cost to serve • Serve as a visible change agent who creates accountability and drives disciplined execution • Datavant provides data collaboration and data solutions for organizations across the healthcare ecosystem

🎯 Requirements

• Experience in process improvement, operational excellence, project management, consulting, or transformation • Strong process-mapping and root-cause-analysis skills • Demonstrated success leading cross-functional initiatives • Experience translating customer and operational data into action • Strong written communication and documentation skills • Familiarity with Lean, Six Sigma, change management, or similar methods • Comfort working across multiple products, systems, teams, and legacy processes • This job is not eligible for employment sponsorship

🏖️ Benefits

• Total rewards strategy • Post-offer health screenings and vaccinations as required by clients • Reasonable accommodations for individuals with physical and mental disabilities • Equal employment opportunity protections

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