Senior Manager, Learning & Content

🕒 May 21

🇺🇸 United States – Remote

💵 $158k - $204k / year

⏰ Full Time

🟠 Senior

✍️ Content Marketing Manager

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Dave

WebsiteLinkedInAll Job Openings

201 - 500 employees

Fighting for the underdog – We started Dave for one reason: banks weren’t built for people like us, and we knew we deserved better.Like David slaying Goliath, we set out to take on banks and their predatory ways. Our first fight? Making overdraft fees a thing of the past by spotting members the money they needed, without charging them $38. Why? Because it’s the right thing to do.Since then, we’ve continued to bring our members the products traditional banks won't: $500 advances, fee-free goal tracking, and simple ways to find Side Hustles when you’re behind on your budget. We’ve grown a lot since we started, but one thing has never changed: We’re building products that level the financial playing field.

📋 Description

• Lead the learning strategy and operating rhythm for Member Success & Operations, including onboarding, continuing education, and just-in-time enablement for internal teams and BPO partners • Build scalable enablement programs tied to product launches, policy updates, operational changes, and evolving member needs • Own standards and governance for member-facing and agent-facing content across help center articles, macros, chatbot knowledge, IVR scripts, templates, and internal documentation • Improve how knowledge is structured and surfaced for both humans and AI systems through semantic tagging, content architecture, metadata standards, and retrieval optimization • Partner closely with Product, Engineering, Compliance, Legal, and Member Experience teams to sequence launches and ensure training and content readiness are built into operational timelines • Lead, coach, and develop a growing L&D team while strengthening systems, processes, and long-term knowledge management practices

🎯 Requirements

• 7+ years of experience in Learning & Development, enablement, knowledge management, or content operations • Experience supporting large-scale contact center operations, including outsourced/BPO environments • Experience leading and developing teams, including senior individual contributors or functional leads • Strong instructional design experience across onboarding, simulations, assessments, microlearning, and competency-based enablement • Experience owning multi-channel support content including help center articles, chatbot content, IVR flows, macros, templates, and internal knowledge systems • Experience building or improving knowledge bases, LMS platforms, or AI-adjacent content systems • Familiarity with optimizing content for LLM or retrieval-based systems through tagging, structure, taxonomy, prompt-aware content design, or knowledge retrieval frameworks • Strong analytical and operational judgment with the ability to connect QA, voice-of-member, and business metrics to enablement priorities • Comfortable partnering cross-functionally with Product, Engineering, Compliance, Legal, Risk, and Operations teams

🏖️ Benefits

• Opportunity to tackle tough challenges, learn and grow from fellow top talent, and help millions of people reach their personal financial goals • Flexible hours and virtual-first work culture with a home office stipend • Premium Medical, Dental, and Vision Insurance plans • Generous paid parental and caregiver leave • 401(k) savings plan with matching contributions • Financial advisor and financial wellness support • Flexible PTO and generous company holidays, including Juneteenth and Winter Break • All-company in-person events once or twice a year and virtual events throughout to connect with your team members and leadership team