iGaming Team Leader, Korean

Job not on LinkedIn

🔥 16 hours ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟠 Senior

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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David Kennedy Recruitment Ltd.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

David Kennedy Recruitment Ltd is a distinguished virtual recruitment consultancy with a global presence spanning more than 40 countries. The company specializes in delivering exceptional recruitment services internationally, utilizing an innovative approach to seamlessly connect candidates and clients. With over 150 staff operating across five continents and conducting business in more than 32 languages, David Kennedy Recruitment Ltd focuses on exceeding the expectations of both clients and candidates, offering multilingual and executive search services, competitor analysis, and relocation assistance to ensure a comprehensive recruitment experience.

📋 Description

• Lead, support and motivate a team of Korean-speaking customer support agents • Oversee daily customer service operations and ensure excellent player experiences across all support channels • Monitor team performance, productivity and quality standards • Coach team members and provide ongoing guidance to help them achieve performance targets • Handle escalated player queries and complex customer issues • Ensure customer enquiries are managed professionally, accurately and efficiently • Identify opportunities to improve processes, team performance and service delivery • Collaborate with other departments to support smooth operations and resolve issues effectively • Foster a positive, productive and high-performing team environment

🎯 Requirements

• Native-level Korean language skills • Good English communication skills • Previous experience in the iGaming industry, ideally in customer support or player services • Previous experience as a Team Leader, Supervisor or in a people management role • Alternatively, experience overseeing a team, supporting colleagues or taking responsibility for team performance • Strong communication, organisational and problem-solving skills • Ability to motivate others, manage competing priorities and work independently in a remote environment

🏖️ Benefits

• 100% remote working • Company-provided laptop • 6-month renewable contract • Attractive employment benefits • Opportunity to develop leadership skills in an international iGaming environment • Immediate interview availability for suitable candidates