Care Coordinator

🔥 1 minute ago

🐊 Florida, Pennsylvania, +1 more states – Remote

🐊 Florida – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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DaVita Kidney Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare • Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth • Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments • Perform outbound calls for CHE scheduling, reminders, and rescheduling • Schedule telehealth CHEs for patients unable to attend in person • Welcome new patients and collect concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate • Maintain accurate documentation and communicate patient updates to the care team • Organize outreach efforts by urgency and importance • Coordinate care by ensuring access to eligible resources and assisting with referrals and provider appointments • Perform outbound and inbound calls with patients, providers, and Village resources • Complete non-clinical screenings and pathways under Manager guidance; escalate to Integrated Care Nurse as needed • Assist the clinical team with moving patients through the continuum of care • Identify eligible resources and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to enroll members in programs • Communicate directly with patients in a timely and professional manner • Maintain accurate, complete, and confidential documentation • Act in alignment with DaVita’s mission and values to deliver high-quality patient care

🎯 Requirements

• High School Diploma or GED required • Associate’s or Bachelor’s Degree preferred • 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred • Prior healthcare experience preferred • Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook • Strong verbal and written communication skills • Active listening and motivational engagement techniques • Highly organized, with excellent time management and follow-through • Ability to work both autonomously and collaboratively with care team members • Home workspace must provide a quiet, private environment with reliable high-speed internet

🏖️ Benefits

• Opportunities for growth • Supportive environment that values innovation, communication, and patient-centered care • Medical, dental, vision • 401(k) match • Paid time off • PTO cash out • Family resources • EAP counseling sessions • Access Headspace® • Backup child and elder care • Maternity/paternity leave • Professional development programs • On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning • Competitive total rewards package • Healthcare coverage