Director – IKC ConnectX Operations

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $115k - $183k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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DaVita Kidney Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Drive enterprise adoption and sustained utilization of IKC ConnectX products (e.g., NICE CXOne) • Partner with operational leaders to ensure workflows are embedded consistently across national and clinical teams • Identify barriers to adoption and coordinate training, communications, readiness, and feedback loops • Partner closely with IKC Product to shape and operationalize solutions • Establish and monitor success metrics tied to adoption, utilization, operational efficiency, teammate productivity, service levels, and patient engagement outcomes • Identify, prioritize, and incubate innovation opportunities that improve clinical and operational workflows • Drive efforts to unify platforms and standardize processes across roles and teams • Build trusted relationships with IKC Operations, IKC Product, and adjacent stakeholders to align priorities

🎯 Requirements

• 8+ years of leadership experience in operations, transformation, product operations, enablement, or process improvement • Experience leading adoption of technology-enabled workflow change across multi-site or matrixed healthcare operations • Strong partnership orientation with product, analytics, change management, and frontline operations teams • Proven ability to convert strategy into execution, including operating rhythms, KPIs, and accountability structures • Experience with workflow standardization, change adoption, process redesign, and operational performance improvement • Strong executive communication skills with the ability to influence without direct authority • Preferred: experience in contact center operations, care management workflows, digital transformation, or healthcare operations.

🏖️ Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.