Service Desk Specialist I

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $19 - $23 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

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DaVita Kidney Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Solve IT problems in a timely manner • Document known issues and solutions • Work with project teams to gather product and process knowledge • Escalate (when necessary) to minimize computer downtime for DaVita teammates, partners, and customers • Provide maximum customer service and issue ownership • Provide on-call support as scheduled during non-business hours to include weekends and holidays • Log and document trouble-shooting steps taken, and solutions applied, in a manner consistent with current knowledgebase practices • Communicate with customers, providing status updates and follow-up to ensure satisfaction • Communicate trends and undocumented issues to supervisor • Complete additional tasks and projects as assigned by Service Desk leadership

🎯 Requirements

• Associate’s degree in Computer Science/Information Systems (or similar technical major) from an accredited college (Bachelor’s degree preferred) • Six months of related experience • A combination of experience and/or technical certifications may be considered in lieu of the educational requirements • Advanced knowledge of computer, printer, and network troubleshooting and installation procedures • Advanced ability to diagnose and troubleshoot Microsoft products • Advanced IT knowledge of, and ability to solve issues with, DaVita’s clinical applications • Service Desk Professional 1 with current performance meeting or exceeding the monthly goals to achieve the Service Desk Professional 2 position • Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions • Demonstrated ability to work in a team environment as well as independently • Superior customer service skills and phone etiquette • Excellent documentation skills • Ability to work evening, weekend, and holiday coverage as needed and scheduled • Ability to travel up to 5% • Ability to deal with confidential information and/or issues using discretion and judgment.

🏖️ Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.