Collections Specialist

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that delivers payroll, workforce management, time and attendance, scheduling, benefits, and talent management as a unified SaaS solution for organizations. It is designed for enterprise HR and payroll operations, providing single-database, real-time processing to help employers manage the employee lifecycle and compliance across payroll and workforce functions.

📋 Description

• Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues • Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis • Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations • Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies • Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments • Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately • Maintain accurate documentation of customer interactions, payment commitments, and account status updates • Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed • Assist with month-end activities and reporting related to collections and accounts receivable • Provide professional and customer-focused communication while driving timely payment resolution • Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership appropriately

🎯 Requirements

• Bachelor's degree • Experience in full-cycle collections and accounts receivable required • Experience working with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms preferred • Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices • Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies • Strong Excel and reporting skills, including the ability to analyze large sets of financial data • Excellent verbal and written communication skills with the ability to professionally manage difficult customer conversations • Highly organized and extremely detail oriented with strong follow-through skills • Ability to multitask and prioritize effectively in a fast-paced environment • Ability to collaborate cross-functionally and build relationships across departments • Strong problem-solving and critical-thinking abilities • Consistently delivers results with integrity, professionalism, accountability, and sound judgment • Maintains stable performance under pressure while handling sensitive customer and financial situations with tact and professionalism • Self-motivated with the ability to work independently while also contributing positively to a team environment