Senior Customer Support Specialist

Job not on LinkedIn

🔥 2 hours ago

🏄 California, Florida, +11 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that provides employers with integrated payroll, workforce management, time and attendance, benefits administration, HR, and talent management capabilities. Delivered as a SaaS solution, Dayforce is designed for enterprise and mid-market organizations to streamline HR and payroll processes, ensure regulatory compliance, and provide analytics for workforce decision-making. Its focus is on providing a single application for core HR functions and payroll in a unified system.

📋 Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner. • Receive and respond to customer requests via the inbound call queue and support ticketing systems. • Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern. • Provide Tier 1 support, solving standard and recurring issues with the customer's configuration such as password resets or answering basic questions about the solution. • May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction. • Apply appropriate internal and security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information. • Document customer inquiries, status, and resolution. • Work across teams when needed and follow up with customers to resolve issues satisfactorily.

🎯 Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus. • Proven customer support or client service experience. • Strong phone, email contact handling skills and active listening. • Familiarity with CRM systems and practices, preferred. • Customer orientation and ability to adapt/respond to different types of personalities. • Excellent communication and problem-solving skills. • Ability to multitask, prioritize, and manage time effectively. • Experience in title, registration, DMV, or dealership, preferred. • Technical support experience is preferred.

🏖️ Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA) • Generous PTO • Pet Insurance • Retirement Planning • ID Theft Insurance • Life and Disability Insurance • Commuter Benefits • Accident & Hospital, Critical Illness Insurance • Tuition Reimbursement