Call Center Agent

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that provides payroll, HR, time and attendance, workforce management, benefits administration, and talent management for employers. Offered as a software-as-a-service solution (originally developed by Ceridian), Dayforce is used by organizations to manage end-to-end workforce processes in a unified system.

📋 Description

• Answers customer calls • Provides customers with products and service information • Determines requirements by working with customers • Handles customers inquiries • Sells additional parts and services by recognizing opportunities to up-sell • Explains new features or information to customers • Manages and resolves customer complaints • Research required information using available resources • Fulfills customer requests • Completes transactions and process orders • Routes calls to appropriate resource if needed • Documents all call information according to standard operating procedures • Completes call logs

🎯 Requirements

• High school diploma or the equivalent • Knowledge of supplies, equipment and mechanical parts • Proficient in relevant computer applications • Required language proficiency in English and Spanish to effectively communicate with customers • Experience in call center or customer service environment • Clerical, word processing and/or office skills • Excellent customer service skills

🏖️ Benefits

• Fantastic Culture • 401k + match • Health, Dental & Vision Insurance + HSA & FSA • Employer paid Life Insurance • Paid Vacation Days • Sick Leave • Company perks such as employee discounts, company events and training programs • Excellent Training and Career Advancement Opportunities