Sales Executive – Contact Center, BPO Services

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🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

💵 $120k - $200k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Call Center Representative

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CGS Nexus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1984

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

CGS Nexus is a global business transformation and Business Process Outsourcing (BPO) provider that combines AI-powered automation with human teams to deliver Total Experience (TX) across customer, employee, and partner journeys. It offers AI‑supported services including customer care, technical support (L1–L4), sales support, renewals management, channel enablement, professional services, and finance/back‑office operations. CGS Nexus operates multilingual delivery centers across the U. S. , Romania, Chile, Colombia, Israel, and India and serves enterprise and mid‑market clients across finance (BFSI), healthcare, retail & e‑commerce, technology, telecom, and travel & hospitality. The company emphasizes outcome accountability, long client tenure, AI Agents/Copilots/Data analytics, compliance-capable regional delivery, and measurable CX and back‑office transformation.

📋 Description

• Develop and execute strategic sales plans to acquire new logo clients within banking, finance, healthcare, and customer care sectors • Generate and maintain a robust pipeline of qualified opportunities with enterprise-level organizations • Create and present compelling value propositions and ROI analyses tailored to each prospect's specific needs and challenges • Navigate complex sales cycles involving multiple stakeholders and decision-makers at C-suite and senior management levels • Collaborate with solution architects and subject matter experts to design customized BPO solutions that address client requirements • Negotiate and structure complex commercial agreements while ensuring alignment with company objectives and profitability targets • Maintain deep market intelligence about competitor activities, industry trends, and regulatory changes affecting target sectors • Build and nurture relationships with industry influencers and maintain an active presence in relevant business networks

🎯 Requirements

• Minimum 8+ years of enterprise sales experience, with at least 5 years specifically in BPO services sales • Demonstrated success in closing large-scale BPO contracts (1M+ annual contract value) with major corporations • Proven track record of new logo acquisition in at least two of our core sectors: banking, finance, healthcare, or customer care • Deep understanding of BPO operations, delivery models, and industry best practices • Extensive experience selling in US markets with knowledge of regional business practices and regulations • Strong network of senior-level contacts within target industries • Excellent presentation, negotiation, and communication skills in English; additional European languages are highly advantageous • Bachelor's degree in Business, Finance, or related field

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development