Call Center Agent – Christmas

Job not on LinkedIn

🔥 1 hour ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Vervoe

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

💰 Venture Round - Vervoe on 2024-03

HR Tech • SaaS • Artificial Intelligence

Vervoe is a skills-based hiring platform that uses AI to assess, score, and rank job candidates by having them complete realistic, role-specific tasks and simulations. The platform offers an assessment builder and library, cognitive and technical assessments, AI-powered grading and chat-style screening, interview scheduling, reference checking, and integrations via API. Vervoe emphasizes compliance and security (ISO/IEC 27001, GDPR), auditability and explainable AI, and is positioned to help employers reduce mis-hires, speed hiring, and improve candidate experience.

📋 Description

• Manage large amounts of incoming calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers.

🎯 Requirements

• Proven customer support experience or experience as a client service representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High school degree