Financial Aid Contact Center Agent I

Job not on LinkedIn

🕒 July 16

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Liberty University

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🤝 Non-profit

Education • Non-profit

Liberty University is a prominent institution located in the foothills of the Blue Ridge Mountains in Lynchburg, Virginia. Established in 1971, it focuses on training champions for Christ by providing academic excellence in a Christ-centered environment. With a student body of 14,000 residential students and over 90,000 online students, Liberty offers more than 700 unique programs of study, ranging from certificate to doctoral levels. The university also boasts 20 NCAA Division I athletic programs, emphasizing a holistic educational experience.

📋 Description

• Serve as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status • Perform proactive outbound calls to provide students with updated information regarding their Financial Aid status • Complete SharePoints, follow up with students, and work on Special Projects • Works effectively as a team member, embracing and fostering LU’s mission • Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups. • Performs other duties as assigned

🎯 Requirements

• Bachelor’s degree preferred • Ability to utilize Microsoft Outlook, Word, Excel, SharePoint, Bizflow, and Banner software • Financial Aid experience and aid program and process knowledge preferred • Knowledge of Federal and State aid programs including: PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab., Institutional aid, and scholarships, veterans/military benefits, and outside aid • Experience with student development, student affairs or academic affairs • Fluent in Spanish or American Sign Language • Ability to work a flexible schedule that may include days, evenings, and weekends • Individual must not be in default on any federal student or parent loan • Individual must not be convicted of or pledged nolo contendere or guilty to a crime involving the acquisition, use, or expenditure of federal, state, or local government funds

🏖️ Benefits

• health insurance • retirement plans • tuition assistance