Empower AI
501 - 1000 employees
Founded 1989
Empower AI helps federal agency leaders elevate their workforce productivity. We leverage deep technical expertise and decades of experience solving complex challenges in Civilian and Defense missions to ensure America’s missions are met. Our solutions give government leaders a direct path to meaningful transformation, equipping them with the insights and tools necessary to make critical decisions faster and move their missions forward.
Contact Center Knowledge Manager
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🔥 0 minutes ago
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Empower AI
501 - 1000 employees
Founded 1989
Empower AI helps federal agency leaders elevate their workforce productivity. We leverage deep technical expertise and decades of experience solving complex challenges in Civilian and Defense missions to ensure America’s missions are met. Our solutions give government leaders a direct path to meaningful transformation, equipping them with the insights and tools necessary to make critical decisions faster and move their missions forward.
📋 Description
• Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance. • Develop Standard Operating Procedures (SOPs) as they relate to Knowledge Management. • Develop knowledge training programs for staff on how to use the KM IT Tool.
🎯 Requirements
• Bachelor's degree in Knowledge Management, Information Systems, or related field. • 4-6 years experience managing and maintaining contact center knowledge management processes. • Technical expertise in CRM configuration, operations, and maintenance. • Relevant experience as a KM within Department of Transportation (DOT). • Experience with Salesforce as a CRM. • Expertise in developing Standard Operating Procedures (SOPs). • Experience developing a knowledge training program. • Technical writing, data analysis and strategic planning skills.
🏖️ Benefits
• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements
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