Senior Connection Advisor, Call Center/Healthcare Scheduler

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🔥 7 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $22 - $29 / hour

⏰ Full Time

🟠 Senior

📞 Call Center Representative

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Be Well Pharmacy

WebsiteLinkedInAll Job Openings

1 - 10 employees

💊 Pharmaceuticals

🛒 Retail

Pharmaceuticals • Retail

Be Well Pharmacy is a community/retail pharmacy that dispenses prescription medications and provides medication management and refill services. The company appears to support patient-facing digital workflows—such as online prescription refill requests, secure communication with clinicians, and appointment management—by integrating with patient portals (e. g. , MyChart). It focuses on helping consumers manage medications and basic wellness needs through in-person and online services.

📋 Description

• Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. • Answers questions, handles routine matters, and takes messages • Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures • Handles complex scheduling that often requires multiple appointments or with different providers and modalities • Obtains and accurately captures demographic and emergency contact information and patient’s health insurance information provided by the patient or caller • Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures • Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members • Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed • Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices • Completes all work assignments within the time allowed • Requests and processes payments for co-pays, pre-pays, and outstanding balances • Meets all key performance and call quality standards • Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed • Performs other duties as assigned, but only after appropriate training

🎯 Requirements

• High School Diploma • Two years data look-up/data entry experience • Two years’ experience in customer service involving complex analytical problem-solving skills • Two years’ experience in a call center with emphasis in a customer service/medical industry • 6 months of Connection Advisor Intermediate experience or specialized clinic operational experience • One year of remote work experience -OR- An approved equivalent combination of education and experience

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Short and Long-term Disability Insurance • Retirement Funds • Paid Time Off • Tuition reimbursement