Call Center Representative

🕒 4 days ago

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

💰 $2M Venture Round on 2015-01

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

📋 Description

• Handle inbound and outbound calls with professionalism, care, and attention to detail. • Update policy information and ensure accuracy in our systems. • Stay up-to-date on products, processes, and regulations to provide the best service possible. • Use active listening skills to understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives. • Build strong relationships with customers by going the extra mile to support them. • Document every interaction so we can continuously improve. • Work collaboratively with your teammates to meet individual and team goals. • Share your ideas to improve processes — we want your input!

🎯 Requirements

• High school diploma (college degree a plus!) • Strong communication skills — you can easily build rapport and explain complex information. • Solid PC skills, with experience using Windows, Microsoft Office, and online systems. • Ability to learn quickly and adapt to changes with a positive attitude. • Stellar organizational skills and attention to detail. • A passion for customer service — you love helping people solve problems. • Previous call center or customer service experience (preferred but not required). • Bilingual in English and Spanish (or other languages). (preferred but not required) • Experience in healthcare or insurance is a big plus! (preferred but not required) • Proven ability to handle multiple priorities while staying cool under pressure. (preferred but not required)

🏖️ Benefits

• Hands-on training and a mentoring program • Flexible schedules with shifts between 8am-8pm ET