Call Center Representative – Roadside Assistance

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🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚗 Transport

👥 B2C

Transport • B2C • Travel

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues. • Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately. • Maintain a compassionate and composed demeanor, especially during high-intensity calls. • Relay critical information to the internal and external teams to expedite the dispatching process. • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service. • Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

🎯 Requirements

• Prior customer service experience. • Call Center experience is preferred. • Bilingual skills, especially in Spanish, are a plus. • Ability to provide excellent customer service and thrive in a high-volume call environment. • Excellent communication skills, both verbal and written. • Empathy and a strong desire to help those in distress. • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens. • Comprehensive understanding of maps, GPS systems, and traffic safety rules. • Proficiency in Microsoft Teams and Outlook. • High School diploma, GED or equivalent.

🏖️ Benefits

• Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!)