Call Center Manager

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $3k - $5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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DermaFix

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2004

💄 Beauty

🛍️ eCommerce

👥 B2C

Beauty • eCommerce • B2C

DermaFix is a skincare brand and online retailer that offers clinical-strength topical skincare products and professional treatment systems. Its product range (cleansers, toners, moisturisers, serums, corrective coverage, sun protection and MD prescriptives) and ingredient-focused categories (peptides, hyaluronic acid, niacinamide, azelaic and mandelic acids, tranexamic acid, exosomes, stem cell technology, etc. ) target concerns like hyperpigmentation, acne, ageing, rosacea and eczema. The company also supplies professional solutions and technologies (spicules bio-needle technology, microneedling, peeling systems) and appears to sell directly to consumers online with international shipping and stockist/professional programs.

📋 Description

• Lead, coach, and motivate a team of outbound sales agents to meet performance targets. • Develop and implement outbound sales strategies to drive revenue growth. • Identify sales trends and customer needs to refine sales approaches. • Track KPIs including call volume, conversion rates, appointments booked, and sales quotas. • Prepare and present regular performance reports to senior management. • Use data and analytics to identify areas for improvement and optimize team performance. • Ensure calls adhere to company standards, regulatory requirements, and compliance guidelines. • Streamline call center processes and workflows to improve efficiency and outcomes. • Collaborate with marketing, CRM, and operations teams to support lead generation and campaign success.

🎯 Requirements

• 5+ years of experience in a contact center environment, including at least 2 years in a management or supervisory role. • Strong knowledge of skincare products, non-invasive procedures, and treatment packages, such as Cryotherapy, Radiofrequency (RF), facials, and injectables. • Proven experience in outbound sales marketing strategy, conversion rate optimization, data analysis, and effective communication. • Proficiency in outbound dialer systems with contact center technologies, including CRM systems and outbound dialer platforms. • Hands-on experience managing lead funnels in CRM tools such as Vagaro, HubSpot, or Salesforce. • Track record of data-driven sales oversight, leveraging KPIs and analytics to guide team performance. • Experience coordinating operations across multiple locations or franchises.

🏖️ Benefits

• Highly Competitive Pay Structure • Performance Bonuses: Will be discussed upon hiring • Work remotely under specific hours—ideal for self-motivated professionals who value autonomy. • Opportunity for Long-Term Engagement: Consistent work with the potential for ongoing projects or transition into a leadership role. • Professional Growth Support: Access to company-led training, sales tools, scripts, and mentorship to help you succeed and grow your business. • Loyalty Incentives: Additional compensation for tenure and consistent high performance. • Sales Resources Provided: CRM access, marketing materials, and leads to support your outreach and success.