Contact Center Agent – Voice Support

🔥 1 hour ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $14 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Advance Auto Parts

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

🚘 Automotive

🛒 Retail

🤝 B2B

💰 $1.9G Post-IPO Debt - Advance Auto Parts on 2025-07

Automotive • Retail • B2B

Advance Auto Parts is a leading automotive aftermarket parts provider that operates a large network of retail stores and serves both professional installers and do-it-yourself customers. As of April 25, 2026, Advance operated 4,308 stores primarily in the United States, with additional locations in Canada, Puerto Rico and the U. S. Virgin Islands, and supported 797 independently owned Carquest branded stores across North America and the Caribbean. The company also provides online shopping for parts, accessories and related services and maintains investor, media, and supplier resources.

📋 Description

• Handle inbound calls with professionalism and empathy, providing accurate and timely solutions. • Assist customers with order placement, shipping inquiries, billing questions, and product availability. • De-escalate sensitive situations while maintaining composure and customer trust. • Update customer information and interactions in the case management system. • Meet or exceed performance goals for call handling, customer satisfaction, and quality assurance. • Collaborate with internal teams and store associates to resolve complex issues. • Stay current on product knowledge, policies, and system updates through continuous learning.

🎯 Requirements

• Strong verbal communication and active listening skills. • Ability to manage high call volumes while maintaining accuracy and professionalism. • Problem-solving and conflict resolution skills with a customer-first mindset. • Typing speed of at least 45 WPM for case documentation. • Adaptability to fast-paced, changing environments. • High school diploma or General Education Degree (GED); • Minimum of 2 years related experience and/or training or equivalent combination of education and experience • Call Center or Customer Service experience preferred but not required • French/English or Spanish/English desired but not required • Automotive Knowledge desired but not required

🏖️ Benefits

• 401k Retirement Savings Plan with competitive company match • Paid Time Off and Sick Time • Special Recognition awards • Opportunity for growth and promotion • Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as Customer Service Operator • Employee Discount Program • Health, Dental, Vision and Prescription Drug Insurance • Health Savings Account • Medical and Dental Flexible Spending Accounts • Employee Assistance Program • Company paid Life insurance • Company paid short & long term disability insurance • Annual increase based on performance • Positive work environment • Team Member Networks available • Volunteer Opportunities • Military Leave, Jury Duty and Bereavement Pay • Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave