Call Center Representative

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🔥 23 minutes ago

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Sarnova

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

🤝 B2B

☁️ SaaS

💰 $500k Venture Round - Sarnova on 2009-12

Healthcare • B2B • SaaS

Sarnova is a healthcare-focused distribution and services company whose family of businesses (including Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Digitech) supplies products, equipment, services and technology across the emergency medical services (EMS) and acute care continuum. For nearly 50 years the group has distributed more than 100,000 health and safety products to EMS providers, hospitals, schools, businesses and government agencies, and also provides respiratory/anesthesia/critical care solutions, AED sales and program management, CPR training, and a cloud-based EMS billing and business intelligence platform. Sarnova is a portfolio company of Patricia Industries/Investor AB.

📋 Description

• Answer a high volume of incoming patient calls in a remote call center environment, providing prompt, courteous, and accurate assistance • Listen actively and demonstrate empathy while addressing patient questions, concerns, and billing inquiries • Evaluate caller needs and determine the correct resolution path while following client‑specific rules, workflows, and service expectations • Handle all incoming calls by gathering information, resolving issues when possible, and completing any necessary follow‑up actions, which may include sending emails, obtaining additional details, and returning calls to provide a full resolution • Research issues by reviewing account details, contacting third parties, or gathering additional documentation as needed • Complete follow‑up actions such as placing outbound calls, sending emails, or faxing requested information to support full resolution • Maintain detailed, accurate documentation of all calls and actions taken in the patient account system • Protect confidentiality by strictly adhering to HIPAA regulations and Digitech’s compliance standards at all times • Meet or exceed established daily quotas • Manage workload efficiently while remaining flexible and adaptable in a fast‑paced, high‑volume environment • Contribute to a positive team culture by communicating effectively, asking questions when needed, and seeking continuous improvement • Additional job duties as assigned

🎯 Requirements

• Education: High School Diploma or Equivalent required • Bilingual (English/Spanish) preferred • Proficient computer skills, including working knowledge of MS Outlook, Word, and Excel • Familiarity with insurance billing is a plus; comprehensive training is provided • Ability to type a minimum of 40 WPM with accuracy • Maintains composure under pressure and remains calm in high‑volume or challenging situations • Able to manage a high workload efficiently while meeting tight deadlines • Demonstrated ability to handle sensitive conversations professionally and uphold a positive company image during all phone interactions • Strong problem‑solving skills, including the ability to identify issues, ask the right questions, and determine appropriate resolutions • Clear, professional communication skills with the ability to explain information and solutions courteously • Exceptional attention to detail and accuracy in documentation and call handling • Skilled at multitasking, organizing, and prioritizing work to ensure timely completion of all responsibilities • Reliable, punctual, and dependable with a strong commitment to team success • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

🏖️ Benefits

• 401(k) Plan