Contact Center Agent – Digital Support, Chat, Email, SMS

🕒 July 28

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $14 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advance Auto Parts

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

🚘 Automotive

🛒 Retail

🤝 B2B

💰 $1.9G Post-IPO Debt - Advance Auto Parts on 2025-07

Automotive • Retail • B2B

Advance Auto Parts is a leading automotive aftermarket parts provider that operates a large network of retail stores and serves both professional installers and do-it-yourself customers. As of April 25, 2026, Advance operated 4,308 stores primarily in the United States, with additional locations in Canada, Puerto Rico and the U. S. Virgin Islands, and supported 797 independently owned Carquest branded stores across North America and the Caribbean. The company also provides online shopping for parts, accessories and related services and maintains investor, media, and supplier resources.

📋 Description

• Respond to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy. • Guide customers through online shopping, troubleshooting website issues, and resolving post-order concerns. • Manage multiple conversations simultaneously while maintaining quality and accuracy. • Document all interactions in the case management system and follow up on outstanding issues. • Meet or exceed performance goals for response time, resolution accuracy, and customer satisfaction. • Notify business partners of website errors and collaborate on issue resolution. • Leverage AI tools and real-time assist features to enhance service delivery.

🎯 Requirements

• Excellent written communication skills with attention to tone and grammar. • Ability to multitask across multiple digital channels effectively. • Strong problem-solving skills and detail orientation. • Typing speed of at least 30 WPM for rapid response handling. • Comfort with technology and ability to learn new systems quickly. • Prior experience in chat/email support preferred. • High school diploma or General Education Degree (GED); and • Minimum of 2 years related experience and/or training or equivalent combination of education and experience • Call Center or Customer Service experience preferred but not required • French/English or Spanish/English desired but not required • Automotive Knowledge desired but not required

🏖️ Benefits

• 401k Retirement Savings Plan with competitive company match • Paid Time Off and Sick Time • Special Recognition awards • Opportunity for growth and promotion • Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as Customer Service Operator • Employee Discount Program • Health, Dental, Vision and Prescription Drug Insurance • Health Savings Account • Medical and Dental Flexible Spending Accounts • Employee Assistance Program • Company paid Life insurance • Company paid short & long term disability insurance • Annual increase based on performance • Positive work environment • Team Member Networks available • Volunteer Opportunities • Military Leave, Jury Duty and Bereavement Pay • Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave