Benefits Call Center Representative

🕒 July 17

🇺🇸 United States – Remote

💵 $33.3k - $41k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Call Center Representative

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options • Handle a steady call volume while navigating multiple systems • Assist with back-office tasks like claims processing and general administrative work • Create a positive experience for every caller through strong communication and customer service skills

🎯 Requirements

• Previous call center experience with high-volume calls • Experience with healthcare or employer benefits (highly preferred) • Keyboarding and MS Office proficiency • Basic computer knowledge (command prompts, shortcuts, troubleshooting) • Excellent verbal and written communication skills • Strong problem-solving skills • Ability to multitask effectively • Ability to work independently with minimal supervision • High school diploma or GED • Successful background check & drug test (includes education and employment verification) • Must be 18 years of age or older

🏖️ Benefits

• Health benefits for you and your family, including medical, dental, and vision, starting on day 1! • Variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.