Call Center Representative, Communication Assistant

🕒 July 17

🤠 Texas – Remote

🤠 Texas – Remote

💵 $14 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Call Center Representative

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Communication Service for the Deaf (CSD)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $75k Grant on 2017-11

Healthcare • Consulting • Logistics

Communication Service for the Deaf (CSD) is an organization that has been working since 1975 to empower both Deaf and hearing individuals to succeed together. CSD offers a variety of programs and services, such as ASL Now, CSD Access, and DeafHealth, to promote accessibility and success for Deaf and hard of hearing communities. The company collaborates with partners like Tive Technology to enhance accessibility and provides resources for hiring Deaf employees and supporting Deaf-owned businesses. CSD believes in treating disability as diversity and values Deaf identities for their unique contributions to society.

📋 Description

• Relay telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network. • Demonstrate excellent communication skills and ability to speak clearly and pronounce complex words. • Read text aloud from a computer and listen to spoken word and transcribe to text on a computer. • Work in a fast-paced environment and adapt to schedules influenced by call volume fluctuations.

🎯 Requirements

• A minimum of a High School Diploma or equivalent • 18 years of age or older • Ability to type at 60 words per minute with minimal errors (to graduate training) • 50 words per minute with 90% accuracy to qualify for training • Excellent customer service experience and a relaxed/calm demeanor • Ability to work various schedules, including weekdays, weekends, overnight, and holidays • Must be able to pass skill assessments administered by a local recruiter • Private and quiet office space with a closed door • Hard-wired internet connection via ethernet cable (cable provided by CSD) • High-speed internet connection (3.0 MG download; 1.2 MG upload) • Access to a mobile device with a camera • Access to a personal or public device/PC with a USB-C port.

🏖️ Benefits

• Opportunity to work from home • Starting wage of $14 per hour • Hiring for full and part-time positions • Eligible for salary increases twice a year • Paid time off (for all employees) • Remote Work Stipend • Employee Assistance Program (available immediately, no employee cost) • Employee rewards for good attendance and performance • Student loan forgiveness eligibility (due to non-profit status) • Shift differentials available for overnight shifts, Speech to Speech, and Bilingual • No sales, no quotas, no tech support, no customer conflict de-escalation