Call Center Representative

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida, Iowa, +4 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🧀 Wisconsin – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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TailWind Voice & Data

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

📡 Telecommunications

🏢 Enterprise

🤝 B2B

Telecommunications • Enterprise • B2B

TailWind Voice & Data is a nationwide IT and telecommunications service provider that simplifies enterprise connectivity and infrastructure across multiple locations. They offer end-to-end solutions including broadband aggregation, carrier services, telecom audits, NOC-as-a-Service, telecom expense management, structured cabling, demarc extensions, field services, engineering, project management, and equipment staging/configuration. TailWind serves enterprises in industries like medical/dental, financial services, retail, restaurants and manufacturing, acting as a single point of contact for carrier management, network deployment, and ongoing network operations.

📋 Description

• Answer incoming calls from clients, vendors, suppliers, and more. • Follow protocol for specific call types, including triage and escalation when necessary. • Document required information into the corresponding systems to ensure accurate tracking and resolution. • Efficiently navigate company systems to access client and vendor data, update records, and complete service tasks. • Manage check-in and check-out calls from our vendor technicians and review deliverables provided to ensure that all required job tasks were completed. • Assist with 24-hour and 1-hour scheduling reminder calls to our vendor technicians. • Follow company policies, procedures for call handling & routing, issue resolution, & cross-department collaboration. • Consistently conduct activities in a friendly, professional and courteous manner. • Other Duties as assigned.

🎯 Requirements

• High School Diploma • Computer Experience • Self-starter and proven ability to work independently and on a team • Proficiency with Microsoft Office suite of PC Tools • Phone skills, including familiarity with complex or multi-line phone system • Ability to work in a fast-paced environment, multi-task, and meet deadlines • High degree of accuracy and attention to detail • Ability to remain calm and composed under pressure or during challenging calls • Previous successful experience in a call center or customer service role is a plus!

🏖️ Benefits

• 401K Match • Medical • Dental • Vision • HealthiestYou! • Basic Life Insurance • Voluntary Life Insurance • Short Term Disability • Long Term Disability • Hospital Confinement • Accident • Specified Disease • Paid time Off (PTO) • Floating Holiday • Birthday PTO