Clinical Call Center Triage Nurse

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🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $26 - $56 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Provide confident and professional service to OSH patients • Follow current Prescription Refill policy • Remain engaged with patients without background distraction • Clear and precise documentation while on a call • Complete documentation for all patient requests prior to ending a call • Check the CareReq queue and ensure CareReqs are complete • Complete all tasks or requests that are within the scope and ability of the role • Schedule appointments for patients that may be off-cadence or are requesting an appointment • Arrange transportation for clinic visits • Aware of organizational goals and visibly strives to meet departmental metrics • Other duties as assigned

🎯 Requirements

• Active, non-probationary state Registered Nurse license in all states of OSH practice • Proactive maintenance of licenses without prompt or audit • Ability to manage time and work autonomously with consistent reliability • High-level of conscientiousness • Focus on delivering an Unmatched Patient Experience on every call and interaction • Motivated to complete all CE (Continuing Education) and licensure requirements without being prompted • Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays • US work authorization

🏖️ Benefits

• Health insurance • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs